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Returns & Exchanges

Unconditional 100% Satisfaction
We expect our customers to be 100% satisfied with the products we sell and the service we provide. If at any time during the first 30 days you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item.
Errors and Defects
In the unlikely event that we've made an error with your order or a product is defective, please call us immediately at 1-888-672-1776 or email us at so that we can make it right!

Important Notes About Returns & Exchanges
We regret we cannot refund delivery charges for returns or exchanges. The customer is responsible for any additional shipping charges associated with an exchange. If merchandise is returned in "as-new" condition within 30 days of purchase, a credit will be issued to the original credit card used for purchasing the item(s) or you can choose to receive a store credit. If merchandise is opened and/or unable to be resold, a store credit will be issued. All returns & exchanges MUST include a valid RMA (Return Merchandise Authorization) number issued by WOW-WalkOnWater/Flotation Products, LLC See below for complete instructions.

Instructions for Returns & Exchanges
Please enter your WOW-WalkOnWater order number along with your contact information into the form on the right. (if you don't know your order number, please include the exact name you used and approximate date of purchase).
Our customer service representative will contact you with a RMA. Further information and return process will be explained to you by customer service representative.


How much will shipping cost?  
We offer $100.00 flat rate on all orders shipped via FEDEX or UPS Ground to the contiguous United States. Buy two WOW-Pads, the cost of shipping is $50.00. Buy 3 or more WOW-Pads, the shipping is FREE! *Shipped to the same location.
When will it be shipped?  
Product is usually shipped within 48 - 72 hours of order receipt.
I have a question about this product. Can I talk to a real person?
Our Pad experts are standing by to answer your questions 9 am to 6 pm Eastern Time. You can email us or call us toll-free at 1-888-672-1776.


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