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Flotation Products, LLC  
57 Old Post Rd 2
Greenwich CT 06830
United States of America
Telephone: 1-888-672-1776


Customer Service Help Center

If you have questions or concerns about your purchase at WOW-WalkOnWater, we want to answer them promptly and accurately! A list of commonly asked questions is listed below. If you can't find the answer, please contact us via email, phone or fax.

Contact Information

We can be reached via email at, or by filling up the e-mail form above any time, or call us Monday - Friday 8:00 a.m. to 5:00 p.m. Eastern Time.

Hours in operation
- Monday through Friday, 9 a.m. to 6 p.m. EST
- Saturday, Sunday please call 1-888-672-1776

US Toll Free Phone:
Fax: N/A

Flotation Products, LLC
57 Old Post Road No 2  
Greenwich CT 06830
United States of America
Telephone: 1-888-672-1776

General Shipping & Tax Charges

Orders placed for shipment within the 48 continental United States are generally shipped UPS Ground. (Smaller items may be shipped via United States Postal Service). Express shipping is available at an additional cost. We DO ship to most International destinations via United States Postal Service Priority International or in some cases Parcel Post. Sorry, but we are not able to guarantee shipping times for packages shipped via Parcel Post. Sales tax will be charged for CT residents only.

Most orders for in-stock items are shipped within 48 hours. With most orders shipped from our warehouse, most orders are delivered within 5-7 business days.

Out of Stock Items

Out of stock items usually ship within 7 - 10 business days. If an order is placed for an out of stock item, it will be shipped once it becomes available. You can also call us at 1-888-672-1776 or email with the item number or description and we'll give you our best estimate of its availability.

Order Status

While we take great pride in our ability to ship your orders quickly, we understand the importance of knowing when it will actually arrive. As you complete the order process, we attempt to give you an accurate estimate of when your order will be delivered. As soon as your order is shipped, we will send you an email giving you a tracking number that gives you status of your shipment 24 hours a day.

Payment Methods

We accept SECURE PayPal Payment Process, Discover, Visa, MasterCard credit cards also for those who wish to process payment without a PayPal account. All orders are processed in real-time through our secure server.

Damaged Items

If there are any damages upon receipt of your order, you will receive a replacement part or item at no additional cost. Please visit our
Returns & Exchanges page for detailed instructions.

Returns & Exchanges

We strive to have our customers be 100% satisfied with the products we sell and the service we provide. A 30 day satisfaction guarantee goes with each order and if you are NOT 100% satisfied, you may send your purchase back for a refund or store credit for the price paid for the merchandise (minus what you paid for shipping), or you may exchange it for another item in our catalog that is more to your liking.

Please visit our Returns & Exchange page for additional detailed information...

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